Conditions of Use
Contractual conditions and updating to the directive 2005/29/CE of the European Parliament and of the Council
Pratesi S.n.c di Pratesi Ezio & c. , con sede legale in Via Antonio Vivaldi n. 11, 50066 Donnini Reggello (FI) Italy − Iscrizione C.C.I.A.A. Firenze (REA) N° 510078 − P.I. & C.F. 02281310488
Whats following are the general conditions which regulate the sale “on-line” of goods and produced by the Pratesi S.n.c di Pratesi Ezio & c. , con sede legale in Via Antonio Vivaldi n. 11, 50066 Donnini Reggello (FI) Italy − Iscrizione REA N° 510078 - P.I. 02281310488, (hereunder called ”vendor“) to the consumer customer (been hereunder named ”consumer”)
What is specified for ”Consumer” we mean every physical person who, in relation to the contract, acts for extraneous purposes to its professional activity.
Such sale “on-line” happens using communication technologies at a distance through harvest internet from the supplier press address him www.praetsishop.com
The following general conditions have the specific function to regulate all the relationships deriving from the contract, which will have to be accepted and subscribed in his entirety, without any modification.
Therefore the content of this contractual proposal is necessary light made in his entirety to know all the conditions and the terms.
So that the contract can become effective, consumers will have to insert all the required data and agreeing to this conditions without some reserves or modifies.
Consumers who will subscribe the contract declare, for the only fact of the adhesion, to be requests in capacity possession from the law: it is necessary to be of age to be able to make an order.
They consider as inspect and subscribe upon the contract conclusion, the foreseen rules of the law to tutelage of the privacy (of d Lgs). ( 196/2003 and subsequent modifications ), to be considered as integral part of this document.
With the order acceptance the consumer will have straight to buy the goods and the products the vendor presents the following in the on-line catalogue articulate goods of leather, briefcases, 24h, attachcases, lady bag for business and walk.
All products are susceptible of modification or elimination every time to discretion of the vendor, without this being a withdrawal reason from the contract or source of responsibility of the vendor.
The vendor undertakes himself to signal for time the changes of the goods and products present in the on-line catalogue any way.
The vendor assures through the used telecom system the immediate one elaboration and evasion of the orders and for this purpose shows, realtime, in its on-line catalogue ( “ electronic “ ), the suns produced available in the established terms, let alone the time of foreseen sending for everybody.
The contained information about the site cannot be considered as offers but constitute an invitation to offer.
The supplier’s data processing system will realtime confirm the happened dell recording ? order all penetrating user a confirmation by e-mail.
With send them of the order the consumer transmits the vendor a request for purchase of the selected product.
Correspondent orders will be binding for the only vendor if the consumer will receive confirmation via email that they whole order de process has been completed regularly, and the payment has been authorized and and products are available.
It is opportune that the consumer prints the e-mail of confirmation and keeps it, the vendor or that contacts in case of missed receipt of the same one.
the concluded contract will be registered by the vendor.
The disposal to conclude the contract languages are in Italian and English language.
3. Selling prices and purchase conditions
All the product exhibited on-line, shown in the catalogue and the relative descriptive cards prices, are already including I.V.A. Each price will be confirmed upon the forwarding of the confirmation of the order, put on the expenses of transport which will be shown to the purchase act.
The transport cost is specified in the paragraph 4” Mode and delivery times ” and in the page “ recapitulate expense” of E-comerce.
List prices can change without the vendor being obliged to give communication some in any instant.
The consumer will before the definitive confirmation of the order be able to inspect the unitary product costs, the transport expenses, the totals in the expense recapitulation.
On completion of the transaction, confirming I buy it, the consumer will receive a message of electronic mail containing the number, dates it and import it total of its order.
In case of payment with Bank Transfer and postal orders, besides the information preceding, the consumer will receive also the detail about the order.
Pratesi S.n.c. Di Pratesi Ezio & C. will be able to cancel the finished and not most available orders in the case which the product is out sock, Pratesi S.n.c. Di Pratesi Ezio & C. will undertake to inform the customer to communicate the annulment or any delivery times.
Such said products in “reservation” they can change the delivery date, this due from the time of production. The customer will be prematurely informed of the happened change if the producing company communicates Pratesi S.n.c. Di Pratesi Ezio & C. the new delivery date, otherwise some day the customer will before the delivery be informed of the delay, through email.
4. Mode and delivery times in Italy
The vendor places for the delivery the service of DHL.
The contribution for the transport is calculated in an automatic way depending on the weight, and the volume of the products inserted on the trolley to the destination of the customer who has made the order.
Will together with the product be delivered she invoice and/or Fiscal Receipt of purchase.
Upon the delivery the consumer will have to verify lt the integrity of the hills and the correspondence of the hills shown with those on the vector letter.
In case of unlikeness the consumer will have to refuse the goods and to contest such difference directly to the vector. Do you also see “Delivery”.
Only in case of correspondence for the number of the hills and verified the integrity some parcels, the consumer will have to sign the delivery note, as such action involves the acceptance without good reserves.
The delivery times can range workdays from a minimum of one to a thirty workday maximum to start from the next one to that of transmission of the order to the vendor second as disposed from article. 6 D.L.vo 185/99.
The vendor does not assume himself no responsibility for the imputable inefficiencies because of strength big than any nature or kind, the case is not able to give execution in the times agreed upon to the contract.
5. Conditions and mode of transport and delivery in Italy and Europe EU
The customer will have on the expense cart the possibility of choosing among several possibilities and you arrange of transport, its demands putting them so able to choose second.
The parcel transport and/or goods are made in all Italy and Europe EU through the chosen mode. I delivery times can change according to the resort of the volume and the good weight.
on average products are delivered in two/three workdays for the North center and three/five workdays for the South and the islands; still remaining the ’ take up of Pratesi S.n.c. Di Pratesi Ezio & C. to have the timings shown respected, under no circumstances the same one will be responsible for any delays. Goods travel to risk and danger of the buyer, even if sent in frank port.
For Europe EU through courier the timing agrees 24 hours, according to the zone. For the standard transport the timing is of 3/4 workdays.
Pratesi S.n.c. informs that goods travel to risk and danger of the customer even if sent in frank port. See information of the carrier which is chosen SDA this file CONDITION GENERAL OF TRANSPORT clicks here is in Pdf format if you are not able to read it the free program runs down to this http://www.adobe.com/it/products/acrobat/readstep2.html  address.
For ups transport conditions are listed here CONDITION GENERAL OF TRANSPORT .
for the parcels of the Italian vair on the http://www.poste.it/postali/pacchi/  site or caused in a postal office to enquire mails.
The delivery is effected in all Italy and Europe EU through the chosen mode. The delivery times they can change according to the resort of the volume and the good weight. On average products are delivered in two/seven workdays for the North center and three/ten workdays for the South and the islands. For the the time Europe EU for the torture am express 24/36 hours according to the resorts, am 3/4 workdays for the standard service.
Still remaining I take up him of Pratesi S.n.c. Di Pratesi Ezio & C. to have the timings shown respected, under no circumstances the same one will be responsible for any delays. Deliver you is only made to the ground floor one, the delivery to the superior floors or the installation of the products is not foreseen.
a. the parcel integrity and what am not damaged, wet, and both in compliance with the normal features of a parcel.
b. the correspondence of the number of hills shown with those on the vector letter.
c. The delivery document signature behaves the ’ acceptance without reserves of the goods by the customer.
d. Any disputes must be immediately and you raise to the vector; in the absence of these, the product considers himself delivered correctly; all the documents contained in the parcel have to be preserved.
e. The dispute of the và parcel done before to the carrier what to delivered calling if available a placed at disposal, or at the next place of business toll-free number or any other number. Send through email the dispute to email@example.com or via Fax to the number +39055860331 equipped with photo later, now and day of the delivery, number of practice left again by the carrier what to delivered.
f. Superior disputes will be not accepted are 5 days old from receipt.
The payment of the bought products and the shipment expense relative clauses will have to be made by the consumer to the act of the forwarding of the confirmation give mediating order use it of the available payment systems and show on-line, that is I enter 3 workdays from the order execution the payment choice hypothesis through Bank Transfer or PostePay.
The vendor places the following payment systems at disposal to the following conditions:
Effecting the payment through bank transfer one has the possibility of dispatching the goods to an address different from that of the order registered holder.
He use of this payment mode expects that:
a The bank transfer will have to reach within 3 workdays from the order execution. Beyond this dates the order will be considered null.
b The causal one to be taken back on the bank transfer will have to show: The N° and the date of the order, name and ordinant’s surname.
c The banking discount will have to be carried out in favor of:
Bank name: UniCredit - Ag. Pontassieve
Address: Piazza M. Maltoni 6 50065 Pontassieve FI
BIC SWIFT: UNCRITM1F99
The number of bank fax of the Vendor Pratesi S.n.c. to whom send the receipt is: +39055860331 or by e-mail to firstname.lastname@example.org
PAYMENT WITH CREDIT CARD
Circuits accepted for payments on Pratesi S.n.c. are Visa Circuit and MasterCard Circuit and paper Poste Pay.
PAYPAL THROUGH PAYMENT SYSTEM
Email is a service of payment with online credit card based on id in 55 countries and territories in the world.
Is a free service for the buyer there are not committees on the made payments, it is enough to blunt the system of PayPal payment, and complete the order and then follow the display instructions.
PayPal will never reveal the financial information to the vendors.
PayPal is a company of “Ebay group”, international of payment with credit card through email. Almost all the credit cards or transactions are accepted for registered users Pay Pal. Pratesi S.n.c. will never know of/the numbers made of credit card of the customer and Pratesi S.n.c. will be not memorized on the site and data reside directly and exclusively in the PayPal circuit, for further information endorse the http://www.paypal.it/it  or http://www.paypal.com  site or read F.A.Q.
7. Buyer engagements
The consumer, with confirmation by telematics systems of the order, declares have taken vision and to accept and confirm in full the sale condition and of payment show in this purchase document. The consumer who does not wish the goods any more undertakes himself to send a bad luck email come in and not others two days from the drawing-up of this contract/order.
also undertakes to read, print and preserve the sale conditions taken back here so as foreseen from the articles 3 and 4 of d. L.vo 185/99.
Is severely forbidden the input of personal false and/or made-up data given to the collection form interior necessary for the order fulfilment.
It is strictly furthermore forbidden to insert third people’s data or make several recordings for a single consumer.
The vendor reserves for himself the faculty to prosecute during lawyer such actions and any fraudulent action in his comparisons and/or damages of to other consumers.
8. Product guarantee
Guarantees can range from product to product and for a few products the shipment of a guarantee coupon is required within the terms shown.
In the case a defect was discovered in the products, the same one must be communicated to the vendor and send him to the as soon as possible, and however within 8 days, mediating producer of recommended letter with receipt warning.
It will be sufficient to have the coupon together with the invoice or Fiscal Receipt of product purchase, received together with the goods to make the guarantee be worth.
guarantee terms are the following:
The guarantee applies only and exclusively for the breakdowns or the breaks verified it to himself despite the normal product utilization and according to his destination and as foreseen in any documentation technical, with observance of the various operating rules you show there.
The guarantee is personal and only all is applied the original buyer, having reserved for the direct customer (consumer) and not for the dealers, to the retailers, or other subjects.
The Vendor Pratesi S.n.c. is not in any case responsible, nor towards of the third, nor towards the consumer, of any damages or losses caused by breakdowns of as from it mercenary, verified them for defects manufacture.
Such responsibilities are, in fact, of exclusive concern of the producer, in the terms of the guarantee provided by this last.
9. Straight of recess
One specifies that this right is only reserved for the physical people, to those private consumers who act for extraneous purposes to its profession. Is not expected withdrawal right for the legal persons and physical that acts, with reference to the purchase contract, in the professional world.
The withdrawal right is excluded, and therefore the consumer cannot exercise it, in case goods on measurement or custom-made have been bought or that, for their nature, they cannot be sent back or risk to damage it or change quickly, according to as he arranges the article 5 according to paragraph, c. letter of d. L.vo 185/99 and directive 2005/29/CE of the European parliament and the Council.
lt Pratesi S.n.c. customer which acts as a consumer the withdrawal right is attributed from the contract, as like that as expected from the government decree no. 185 of 1999 and directive 2005/29/CE Of The European Parliament And Of The Council.
To exercise the withdrawal right the consumer who has made a purchase will have to:
Communicate by registered letter the will to recede from ’ buy within 7 workdays from the date of receipt of the sent goods to: Pratesi S.n.c di Pratesi Ezio & c. , con sede legale in Via Antonio Vivaldi n. 11, 50066 Donnini Reggello (FI) Italy
anticipate the communication by mail fax or by telephone: Received the communication once, the service customers Pratesi S.n.c. will contact the customer quickly communicating him the modes and the return number to be shown in the letter.
Received the return number, the customer will have to at the right moment effect the shipment having care to pack the goods carefully, where possible inserting it in an outside box avoiding of damaging the wrapping original with adhesive tapes, labels etc.. The product the expense
will have to be returned integral in the original wrapping equipped with all his parts and accessory, included any guarantees, instructions, use licences, cables, labels, etc. of shipment and the responsibility of the goods during the shipment, as expected from the law, are charged to the customer: one advises for much to assure the products during the shipment near the chosen carrier. In case of damage from happened transport during the return, Pratesi S.n.c. will arrange to communicate the same one to the customer within five workdays from the good receipt, allowing him to jut out denounces the carrier used for the transport. The damaged goods will be made available for the return and the request for withdrawal will be simultaneously cancelled.
After the receipt of the goods in stock, Pratesi S.n.c. will arrange to verify the integrity. In case of checking of any damages which can not compromise however I use it of the product or tamperings of the original wrapping (not due the transport) or lack of the wrapping same, so Pratesi S.n.c. will keep a percent equal to the maximum of the 50% of the good value imputable to restoration expenses.
Shopped safe expense eventuality of restoration for assessed damages, Pratesi S.n.c. will arrange to refund within 30 days the ’ intern amount of the bought good, //con// exclusion of the takings expenses and expenses of payment execution by bank current account nel shown from the customer withdrawal form nel or to the address of the customer if chosen as I refund postal order transfer.
The withdrawal right totally decays in case products are returned:
Damage (for causes different from the transport).
Incomplete, that is lacking of parts, there included accessories manual and components of education, licences of ’ use, guarantees, labels, etc..
Information and complaints - it must be sent through email to s email@example.com or fax to the number +39055860331
10. Information and complaints
The management of e-commerce is managed by Pratesi S.n.c di Pratesi Ezio & c. , con sede legale in Via Antonio Vivaldi n. 11, 50066 Donnini Reggello (FI) Italy
For any clarification or any complaints, let alone to verify the customer satisfaction level on products and services, it will be possible to contact the Vendor Pratesi S.n.c. to the telephone n° +39055860086, or via email the address: firstname.lastname@example.org